Support Engineer
- Investigated the security of SIP Digest authentication: recovered a 6-character test password in ~15 minutes on a laptop from a single captured request, then evaluated recovery time across password lengths to establish a recommended minimum password length.
- Investigate production incidents in customers' carrier-grade VoIP systems, tracing issues to root cause and restoring normal service operation, resolving critical incidents within a 2-hour SLA.
- Diagnose network, authentication and signaling failures by analyzing Linux system logs and SIP/RADIUS traces.
- Cover 12-hour monitoring shifts watching a central Nagios alert dashboard; on each alert, notify the affected customer and open an investigation.
- Coordinate maintenance and system upgrades with international telecom operators in real time to avoid customer-facing downtime.